Ribbon Not Found - Check Ribbon

Clients will typically encounter this issue when the ribbon has run out.

1. Go to the Printer Properties

2. Select the Service Tab and check your Ribbon Balance

Change the ribbon when the Ribbon Balance is '0'. 

Click here to learn how to load a new ribbon.

3.  Press the top cover open button on top of the printer

4. Inspect the ribbon to see which spool is empty

5. Install a new ribbon and check the ribbon balance

Click the here to place an order for more ribbons.