Evolis Primacy: Printer Offline

Modified on Tue, 16 Jan 2024 at 10:20 AM

Printer Offline


You can download the latest driver and firmware from the Evolis Website


1. Open up the print queue and clear all the jobs and restart the computer


2. Please make sure the power is on and USB cables is connected from the printer to the computer



3. Open the Evolis Print Center app to check the status of the printer



If printer is still offline, try plugging the printer to another USB port on your computer. 


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