CR-One: How to change a reader’s location

Use this guide to update a reader’s Location in Device Manager.

You may need to update a reader’s Location if the reader is moved to a different campus, school, building, or site, or if the current Location needs to be corrected.

The Location helps organize reader data in Device Manager. It does not determine the reader’s workflow configuration.

TABLE OF CONTENTS

1. Before you begin
2. Sign into CI Solutions
3. Select the reader
4. Open the Edit Readers window
5. Update the Location or create a new Location
6. Save the changes
7. Move the reader, if needed
8. Confirm the reader's new location

1. Before you begin

Make sure you have:

• Your CI Solutions login credentials
• Access to a desktop computer
  • Note: Reader settings cannot be updated on a mobile device.
• Access to Device Manager
• The serial number for the reader you want to update
  • The serial number can be found on the label on the back of the reader.
• The new Location information for the reader
• Physical access to the reader so it can be moved to its new location, if needed

2. Sign into CI Solutions 

1. Go to the CI Solutions login page on a desktop computer.
2. Enter your credentials.
3. Select Device Manager.

3. Select the reader

1. Find the reader you want to update.
2. Select the checkbox to the left of the reader number and status.

4. Open the Edit Readers window

1. Click the pencil icon above the reader list.
2. The Edit Readers window will open.

5. Update the Location or Create a new Location

1. Open the Location dropdown.
2. Select the Location where the reader is or will be used.

The Location is the campus, school, building, or site associated with the reader.

If the Location you need is not listed, you can create it in Device Manager.

1. Close the Edit Readers window.
2. Click Add Location to the left of the reader list.
3. Enter the Location name.
4. Click Add.
5. Return to the reader.
6. Open the Edit Readers window again.
7. Select the new Location from the Location dropdown.

6. Save the changes

1. Confirm that the correct Location is selected.
2. If you also need to update the reader’s Group or Asset, make those changes before saving.
3. Click Update to save the changes.

7. Move the reader, if needed

After saving the updated Location, physically move the reader to its new location if it is not there already.

Once the reader is placed in its new location, connect it to power. 

For additional installation instructions, see How to set up a reader in Device Manager. 

8. Confirm the reader’s new Location

After saving the changes and moving the reader, if applicable, confirm that the reader appears under the correct Location in Device Manager.

1. In the Locations list on the left side of the reader panel, select the reader’s assigned Location.
2. Confirm that the reader appears in the reader panel.
3. Confirm that the reader shows the correct Location.
4. If available, test the reader in its new location using an approved ID card. 

Location update complete

The reader’s Location is updated when it appears in Device Manager under the correct Location.

If the reader was physically moved, the update is complete when the reader is installed in its new location and connected to power.