Evolis Altess: Mechanical Error Light

Modified on Tue, 19 Mar at 2:43 PM

Mechanical Error Light


If you are seeing a light display on the eye/printer icon on your Evolis printer, an mechanical error has occurred from either a card jam or a loose cleaning roller.





1. Turn the printer off > Remove ribbon and cards 


 


2. Pull the tabs to open the side panel



 

3. Check inside the printer to locate the card jam 


Images below will be the typical areas a card will jam inside a printer.


 

4. Check if the Cleaning Roller is in place 


 


5. When the jammed card is removed > Run cleaning on the printer


Click here to run cleaning on the printer.


6. Insert the ribbon and cards back to the printer > Wait for Ready Status to display


 

7. Adjust the card gauge to 30 mil



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