If you are trying to load Badge in your browser and it is not loading, there could be many reasons why it is not loading.

• If none of the troubleshooting guides work, Badge is under maintenance by our development team. 
• This can take an extended amount of time before Badge can load. 
• Contact us for an estimated time and please continue checking back. 
• We appreciate your patience!

Restart Browser

1. Completely close your browser

• Completely closing your browser entails closing all browser tabs and windows.

• You can open your computer's task manager and force close the entire app.

2. Open your browser and navigate back to ID Print in Badge to connect to TWN4 Serial Port

• If you restarted your browser and you are still unable to connect to TWN4 Serial Port, please proceed with the guides below.

Update Browser

1. On the top right corner under the close button, click on the three dots > Click Settings

2. On the left-hand side navigation bar, click About [Browser]

• If you are using Chrome, it should say About Chrome

• If you are using Edge, it should say About Microsoft Edge

• If your browser needs an update, click update.

• If your browser is up to date and you are still unable connect to TWN4 Serial Port, please proceed with the guide below.
  
  

Clear Browser Cache

• Clearing the browser cache will remove all passwords and saved information in your browser.

• Ensure you remember your passwords and any information before clearing the cache.

• Ensure there is only one tab/window open in Badge.

• Click here to learn more about clearing your browser cache.

Enhance Browser Security

• Enable Security Protection in your browser to protect your computer from malware, suspicious extensions, and phishing scams.

• Click here to use Standard Browser Protection in Google Chrome.

• Click here to enhance security level in Microsoft Edge.