Browser: Clear Cache

Clearing your browser's cache can clear up many Badge issues by resetting your browser's saved information

• Only the cache needs to be deleted. Clearing out other browsing data can remove saved passwords, logins, and other site settings
• Please ensure to use Badge on Google Chrome or Microsoft Edge

Google Chrome: Clear Cache

You can follow Google's official instructions here: Clear cache & cookies - Computer

1. Open Google Chrome

2. At the top right, select the three vertical dots for More  then Delete browsing data...

3. Select Delete browsing data 

4. Delete only the Cached images and files

        a. Set the time range for All Time (you may need to select More to see that option)

        b. Ensure Cached images and files are checked. Checking others may sign you out of other websites

        c. Select Delete from this device

5. Log back into Badge and try again

Microsoft Edge: Clear Cache

You can follow Microsoft's official instructions here: How to manage and clear your cache and cookies

1. Open Microsoft Edge

2. At the top right, select the three horizontal dots then Delete browsing data

3. Delete only the Cached images and files

        a. Set the time range for All Time 

        b. Ensure Cached images and files are checked. Checking others may sign you out of other websites

        c. Select Clear now

4. Log back into Badge and try again