Clearing your browser's cache can troubleshoot various Badge related issues because it resets the computer's browser saved information. 

e.g., Passwords, images, setting behaviors, setting preferences

Clearing the browser cache will remove all passwords and saved information in your browser.

Ensure you remember your passwords and any information before clearing the cache.

Ensure there is only one tab/window open in Badge

Google Chrome: Clear Cache & Cookies

If you are using Google Chrome for Badge, click here to clear your cache and cookies.

Restart Chrome by closing and opening Chrome after clearing data.

If you are an Apple user, you must quit the entire application to hard reset.

Microsoft Edge: Clear Cache & Cookies

If you are using Microsoft Edge for Badge, click here to clear your cache and cookies.

Restart Edge by closing and opening Edge after clearing data.