This article describes error codes you could see on the CIX900 LCD display, along with a description of the error and possible fixes.
Error number | LCD message | Description and possible resolutions |
---|---|---|
1 | Card In Error | Card did not move into the printer from the input hopper
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2 | CardMove Int Err | Card did not move inside of the printer
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3 | CardMove Ext Err | Failed to move a card between printer and other module (flipper)
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4 | Card Out Error | Failed to discharge a card after printing, encoding
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5 | TPH UpDown Error | The head up/down motor and sensor malfunctioned during print or boot up
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6 | IC UpDown Error | The IC head up/down motor and sensor malfunctioned during print or boot up
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7 | Ribbon Seek Err | The printer can’t search the ribbon panel while printing or booting up
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8 | Ribbon Move Err | The printer can’t wind the ribbon while printing or booting up
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9 | MAG R/W Error | Failed to read or write the magnetic stripe
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10 | MAG T1/2/3 Error | Failed to read a track 1, 2, or 3 of the magnetic stripe
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11 | Printing Error | Error occurred while printing
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12 | Flipper Error | Error occurred while operating a flipper
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13 | Ribbon Zero | All ribbons are used
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14 | RibbonNotFound | Ribbon is not installed or not searched
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15 | TPH Not Found | Thermal printhead is not recognized or installed
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16 | TPH Over Heat | Thermal printhead is overheated
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17 | Invalid Data | Error occurred when abnormal printing data was transmitted
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18 | Wrong Password | The password is not correct
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19 | SetCommandFail | Failed to execute a command of the printer
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20 | Spool Full | Printing data is full in the spooler
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