Regular Cleaning

Clients must routinely run regular cleaning to ensure the Evolis Primacy is dust-free and prints quality ID cards.

Required Items: Adhesive Cleaning Card, Printhead Cleaning Brush

Example of Adhesive Cleaning Card (left side) and Printhead Cleaning Brush (right side)

1. Open the Evolis Print Center app > Right-click on your printer > Properties > Cleaning > Proceed with Cleaning > Start Cleaning 

Gif tutorial completing Step 1 below

2. Remove the ribbon and any cards from the printer

3. Set the card thickness gauge to MAX(all the way to the right) inside the input hopper 

4. Peel off the film from the Adhesive Cleaning Card

5. Place the Adhesive Cleaning Card face-up (peeled adhesive side up) into the input hopper

The printer will automatically insert the Adhesive Cleaning Card and begin to clean. 

Cleaning will complete when the Adhesive Cleaning Card ejects into the exit hopper.

6. Remove and discard the Adhesive Cleaning Card from the exit hopper

7. Find the printhead and gently wipe the printhead from side to side 5-10 times with the Printhead Cleaning Brush

8. Place the ribbon and cards back into the printer

9. Set the card thickness gauge from MAX to back to the original card settings (30 mil) inside the input hopper