Locate and Secure the RFID board 

Follow these steps only if you feel comfortable working with hardware.

Locate the RFID Board

1. Push the top cover button where the ribbon sits and remove the ribbon

2. When looking at the printer from the front, locate the grey tab on the inner right wall of the printer where the ribbon usually goes

3. Pull up on this tab, you should start to see the outer right wall of the printer beginning to pry open

If the door does not open, pull the door open manually from the top while keeping your hand on the tab to open it.

4. Once the door is fully open, turn the printer so you are looking at the inner components within the right wall

5. Look for a green board positioned vertically at the bottom right of this panel

Secure the RFID Board

1. Using the photo below as reference, make sure the RFID board is fully inserted

If it is not, gently push the bottom of the board to nudge it in further.

2. Referring to the image below, ensure all wires are fully connected to the board

The RFID board being partially inserted is a more common issue.