Advanced Cleaning

Clients must run advanced cleaning every 5 regular cleaning to ensure the Evolis Primacy is dust-free and prints quality ID Cards.

Required Items: Adhesive Cleaning Card, Print head cleaning brush or pen, T-shape cleaning card

1. Remove the ribbon and any cards from the printer

2. Set the card thickness gauge to MAX (all the way to the right) inside the input hopper

3. Open the T-Shape cleaning card

4. Open the Evolis Print Center app > Right-click on your printer > Properties > Cleaning > Proceed with Cleaning > Start Cleaning  

5. Follow the on-screen prompts and insert the T-Shape cleaning card into the feeder

Ensure the card is fully inserted by pushing the inserter.

Once complete, the T-Shape cleaning card will be pushed out and removed.

6. Insert adhesive card into the hopper when requested

7.  Place each side of the adhesive card on the palm of your hand ten times to reduce the adhesiveness. 

The card will jam the printer if the card is too sticky.

The adhesive cleaning card will eject from the exit hopper.

8. Remove and dispose the adhesive cleaning card and the T-Shape cleaning card

9. Find the printhead and gently wipe the printhead from side to side 5-10 times with the Printhead Cleaning Brush 

10. Set the card thickness gauge from MAX to back to the original card settings (30 mil) inside the input hopper