Clients are able to reset their password if they have forgotten it

• If you are using a shared account, ensure you notify your team members about the new password.
  

Reset Password

1. Visit Badge's Login Page and select Send reset email

    Or, you can access the password reset page it directly here: Badge - Forgot Password

2. Enter your Badge account's email address

3. Click Send Reset Link

    Check your email inbox, sometimes the email may be redirected to your spam or junk folder.

    Allow up to 10 minutes to receive the email

4. In the email, click on the link to reset your password

5. Create a new password

    Ensure your password does not have any question marks ? or spaces ' ' and follows the Password requirements

Error: I don't have an account

Please contact one of your Badge Account Owners and request that an account be created for you. If you are unsure who your Badge Account Owner is, the Support team can assist: Submit a ticket

Error: I never set up my password

Request a password reset email to be sent by entering your email into the Forgot Password page: Badge - Forgot Password

Error: I tried to reset my password but the email never came through and it isn't in the spam folder either

School districts' security systems typically have a filter to prevent suspicious emails from ever reaching your inbox. Often, Badge's password reset emails get caught by that filter and sent to 'quarantine' for safety reasons. 

If it has been more than 10 minutes and the email has not gone through, it likely has been blocked. 

Please reach out to your district IT Team and let them know a password reset email from no-reply@cardintegrators.com was blocked from coming through. They should be able to 'release' the email to you. From there you will be able to reset your password. 

Error: Unauthenticated / The given data was invalid

Password reset links are valid for 72 hours or 3 days. If you are unable to reset your password in that given time frame, you will need to request a new password reset email. 

A link could also expire if multiple resets were requested. The older links will expire when a new one is generated. Please ensure to request only one reset. If multiple requests are sent, please ensure to use the most recent email.

Error: Please use your organization's configured login method

Some districts set up Single Sign On (SSO) to make logging into Badge easier. SSO means you do not need a special password to log in to Badge. Instead, you can use your usual log in credentials to enter Badge. 

If you are seeing this error, please log in to Badge by selecting to sign in with Microsoft or Google. This will depend on which your district typically uses. If you are unsure, consider what you might typically see when logging in. If you are still unsure, you can reach out to Tech Support or one of your Badge Owners to confirm. 

If you are still having issues logging in, a ticket can be opened here: Submit a ticket